The Home Depot - La Quinta, California

John Roe

Prepare to wait on yourself at all times. 35 minutes in the warehouse, (Palm Desert)and not one associate asked me if I need help. Walked by me looking for electrical parts, nada, nothing. Checked myself out at the New self serve cashier desk (6) where I was watched but not greeted or thanked. Good thing there removed the Bell for great service. I like Lowe’s better. They seem to like seeing you come in…

Matt „oxMoogiexo“ G

This is what happens when you remove people from working registers. The self checkout goes down and everyone's screwed

david golding

Shout out to an employee of the La Quinta store named Hugh. I had one broken light bulb cover for a ceiling fan and was trying to figure out how to find just one without ordering it online and hoping it was the right fit. Hugh made sure I walked out of the store with the correct one from a display. Great customer service and makes me want to give them more of my business!!

Christina Merwin

I've had multiple issues with order pick ups from this store, and now they've delivered me a smashed $500 workbench with no key. To rectify this, we have to call multiple times because it is a "store delivery" of an online order. I'm not sure why it is on the customer to fix all of the mistakes at Home Depot. I've even had to file a CFPB complaint against their credit card company based on how this store has returned stuff and not actually returned my money to the Home Depot credit card. I miss good customer service.

Abelardo Bustos

Went in with my mother to look at refrigerator we were trying to purchase. Oscar an employee who came to so call “help us” was very arrogant and and thought he knew it all. I was looking at a LG refrigerator in the color white which was $2,098 online and the price in store was $3,098. So I asked him to check the price online and he said very arrogantly “I’m telling you the price in here is the price” my mother decided to walk away after that answer. He then proceeded to check the price since I stuck around and saw the price was $2,098 online and did not even apologize for his arrogant reply he made at first. He then went to rudely say are you guys buying or just asking questions. That’s when I decided to ask for his name and say thank you and left. Not a very kind way to treat customers. If he hates his job he shouldn’t be working at Home Depot.

Ricardo Lua

I am writing to express our deep disappointment with our recent experience, marking the second time our company has faced significant challenges with your service. We have been loyal customers for nearly 10 years, but this situation has led us to reconsider our future relationship with Home Depot. We recently placed an order for doors, only to receive them all damaged, with one missing entirely. Despite notifying your team immediately, no timely solution was offered. To meet our client's project deadline, we had to invest our own time and labor to repair the defective doors. Moreover, the missing door was not reordered for three weeks, and we have been informed there is no way to expedite it. This leaves our client without a door in time for their Thanksgiving gathering.

Throughout this process, we have not observed any urgency or sense of responsibility from your team. Once the order was paid in full, it felt as though resolving these issues became entirely our problem. This lack of quality control from your vendors and the subsequent delays have been frustrating and have caused us financial losses.

We sincerely hope Home Depot will address these ongoing issues to prevent similar occurrences in the future. As a result of this experience, we will be re-evaluating whether to place large orders with your company going forward.

PETE Miano

l got some damaged drywall and boxes of mud when I went to pay for it the guy wouldn't give a discount.. then the lady was pretending to be nice. when they paid over the phone they didn't give me any discount

Shelley Perlin

I am writing on Store #6630 and wanted to talk about Vanessa M in the paint department..
She is absolutely a gem to Home Depot staff. She was very helpful, kind and lots of help while I was needing to buy paint. She was able to help with color and give insight on the project I had at hand. Wanted to give a big shout out to the amazing employee that store #6630 has. You should be happy Vanessa M. is part of the Home Depot team. !!