Bellassom Floral Studio(order online) - Burnaby, British Columbia

Yu-Hsuan Yang

Everyone knows that mistakes happen and that vendors can't always be perfect. However, the true test of customer service is not whether delivery is always perfect, but what is done to make things right when they are not perfect. In this case, this vendor decided that making it right was too hard and basically just gave up. After this, it was easy for them to decide that they were just going to keep the cash and pass the consequences of their error to the customer.

Not recommended!
Recently I have helped a friend’s husband to placed an order on the bloom box + balloon Large size bouquet ($320) for a surprise birthday party. Detail information was emailed to the vendor a month ago. My friend’s husband also tipped generously. On the day of the pick up we noticed the spelling on the balloon was incorrect “Happy Birthday Halen” instead of “Helen”. To my surprise the balloon was from different vendor and they didn’t check the quality before making the arrangement. I understand the pick up location was on a busy street and can’t even make a stop. However I parked pretty close thinking they would bring the bouquet to meet half way. Especially the tip pretty much cover the delivery fee. Nope, not even to the car drop off. Bellassom agreed to refund the balloon at $75 as marked on their website. However the refund was not including tax. I know the invoice was charged with $38.40 tax for the full arrangement. You would think the refund would include the tax. I also understand it is Saturday. They were not able to replace a new balloon for the event. I also don’t think they took the accountability to make up the mistake!

Here is reference for balloon alone!

sharenewitems p

I ordered flowers for same day delivery, and they arrived exactly the time the florist promised. I was so impressed by how quickly and smoothly everything went, even with the last-minute order. Great service!

黃琬晴

Bellassom make my days ^ ^
It's convenient to order on website.
The price is clear and their sense of color match was amazing.
They used the season of flower to replaced some flower which is not in season but it made flower more fresh and gorgeous.

They can receive the delivery order too.
I bought the pastel dream for my friend's house warming before and rose banquet this time for my best friend.
/ Every girl deserves flowers for no reason ^ ^

The worker told me if I gonna pick up in person.
I can park at parkade in building commercial parking floor.
It's a little bit confused for me but I parked at P1 and meet the worker directly.
Even I don't need to get out my car!
Otherwise I can pick up in the lobby as well.

I have very fond memories of the flower shop. Recommend !!

Tum Li

Super sweet lady. Really took the time to help design the perfect bouquet for a special day 🙂 highly recommend for anyone trying to buy flowers for a special occasion. Couldn't recommend this place more!

Jasmine Ma

I recently booked a medium size CITRUS BLISS for my cousin's graduation. Unfortunately, the bouquet I received looked quite different from the pictures on the website. I was a little disappointed with the purchase. The flowers didn't match my expectations based on what was advertised.

Samantha Yueh

I recently ordered a bouquet from Bellassom Floral Studio, and I was beyond impressed! The selection of flowers was excellent, with a great variety to choose from. The color pattern was beautifully put together, creating a vibrant and balanced arrangement. I couldn’t be happier with my purchase!

Yilin

Ordered this for my friend’s birthday. It was so pretty. The flowers were so fresh, and beautifully arranged.

iT

Wow, that what I can say about the service, the price, the speed. These guys are very professional and really know how to make people happy! My wife is so excited about her bouquet?
Recommended!!!